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The tool provides the ability to log an RFC by single entry or by using a template for batch requests. For batch requests, the download most current version of the of pCLOCD RFC template on InfoRMS should be downloaded, completed and then uploaded. The template is an Excel file that contains multiple tabs. The “How to Read” tab outlines the color code used for column headings and also clearly describes the various columns and tabs. Users should be familiar with the “How to Read” tab before utilizing any other tab. Once completed it can be uploaded, this will automatically generate tickets for each RFC.
When a request RFC batch or single ticket is received, it will be evaluated as to its completeness, accuracy, and priority level. Users will be notified of incomplete or inaccurate requests using the workflow status in the tool. An acknowledgement of the request RFC is provided each time a request is submitted.
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