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The purpose of this policy is to outline and reinforce expectations regarding requests for change (RFCs) and, specifically, the responsibility of RFC Requesters, referred to as "Reporters" in InfoRMS and this document, to respond to questions and requests for clarification in a timely manner (i.e. within a 60-day period).
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Any stakeholder who wishes to add, change or retire content from controlled terminology products must submit an RFC change request ticket via the Infoway Request Management System (InfoRMS). Once an RFC ticket is submitted, Infoway conducts an assessment to ensure the RFC is complete, appropriate, and supported by recent, authoritative and publicly available evidence, that all required fields contain appropriate information and that each change request is associated with appropriate context such as use cases and rationale for change. Should Infoway require clarification or additional information, the ticket status shall be changed to “Pending answer” “PENDING ANSWER" and the Reporter will be notified of the additional requirements. It is the responsibility of the Reporter to adhere to editorial standards, submission guidelines, and to monitor the status of the RFC tickets that they submit accordingly, and to respond to the request via InfoRMS within 60 calendar days.
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Infoway provides a 60-day period for Reporters to respond to questions or required clarification that may arise from submitted RFCs as signaled by a change in RFC ticket status to “Pending Answer.” “PENDING ANSWER" If a response from the RFC Reporter is not made within 60 calendar days, the ticket will be closed. The Reporter is welcomed to resubmit a new RFC.
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Modification | Approval and Effective Date |
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Original policy | August 8, 2017 |
Reviewed and updated | April, 2020 |
Reviewed and updated | September, 2021 |